FAQs

1. What is Jext®?
2. What is adrenaline?
3. How should I use Jext®?
4. Can my Jext® be used through my clothing?
5. After using Jext® what should I do?
6. What should I tell my friends and teachers?
7. There is an 'air' bubble in my Jext® is it still OK to use?
8. I have noticed that my Jext® is out of date, what do I do?
9. What should I do if the liquid visible through the inspection window is not clear and colourless?
10. How should I store my Jext®?
11. I have accidently removed the yellow cap but do not need to use my Jext®, what should I do?

 1. What is Jext®?

This is the medicine you have been given by your doctor. Jext® contains a liquid, which works quickly while you wait for the ambulance. This liquid is a medicine called adrenaline. Jext® automatically injects the adrenaline into your body.

 2. What is adrenaline?

Adrenaline is the medicine inside your Jext®. Adrenaline works quickly against the symptoms of an anaphylactic reaction.

 3. How should I use Jext®?

Always use Jext® exactly as your doctor has told you. Make sure you understand in what situations you should use Jext®. If you are unsure about how to use it, ask your parents to help you.

Grasp the Jext® injector in your dominant hand (the one you use to write with) with your thumb closest to the yellow cap.

Pull off the yellow cap with your other hand.

Place the black injector tip against your outer thigh, holding the injector at a right angle (approx 90°) to the thigh.

Push the black tip firmly into your outer thigh until you hear a ‘click’ confirming the injection has started, then keep it pushed in. Hold the injector firmly in place against the thigh for 10 seconds (a slow count to 10) then remove. The black tip will extend automatically and hide the needle.

Massage the injection area for 10 seconds. Seek immediate medical help.

Try using the trainer when you are watching the video on this website. You will feel a small 'ping' when you push the pen into your thigh – it will feel a bit like someone flicking their fingers against your skin. You will also feel this if you push the end of the pen into your finger by mistake!

How will I know that my Jext® has worked and that I have received my medicine?

When the Jext® is activated to deliver the medicine you will hear a distinct 'click'. The inspection window on the label will be filled by a white or blue coloured plastic rod to confirm that adrenaline (medicine) has been injected.

 4. Can my Jext® be used through my clothing?

Yes, Jext® can be used through clothing, including tough fabrics such as denim.

 5. After using Jext® what should I do?

After giving yourself Jext®, you should dial 999, ask for an ambulance and say 'anaphylaxis' or ask someone else to make the call for you. You should give the used Jext® to a paramedic as soon as you see one.

 6. What should I tell my friends and teachers?

It is really important that you tell your friends and teachers at school what to do if you were to experience anaphylaxis. They should know how to recognise the signs and symptoms and how to administer your Jext® if required.

You should use your Jext® Trainer to teach others how to use Jext®.

 7. There is an 'air' bubble in my Jext® is it still OK to use?

The bubble is perfectly normal to find in Jext®. You can still use your Jext® as the bubble will not stop it from working properly.

 8. I have noticed that my Jext® is out of date, what do I do?

You should ask your parents to contact your doctor for a replacement Jext®. Ask your parents to help you register for the expiry alert service to remind you when your Jext® is out of date.

 9. What should I do if the liquid visible through the inspection window is not clear and colourless?

Ask your parents to contact your doctor to arrange for a replacement Jext® if the adrenaline (medicine) that you can see through the inspection window becomes discoloured or contains particles.

 10. How should I store my Jext®?

Jext® should be stored within the hard carry case provided. Do not freeze.

 11. I have accidently removed the yellow cap but do not need to use my Jext®, what should I do?

When the yellow cap is removed the Jext® is 'armed' to fire. Remember never touch the black tip as this is where the needle fires from when the yellow cap is removed from the opposite end. The yellow cap can be carefully replaced if the Jext® has not been used. The Jext® can then be safely returned to the flip-top case to be used in the future.